Frequently Asked Questions

Once your order has been placed you'll be given an order number and an order confirmation. You can view the status of an order at any time using your order number, and any updates we make to the order are reflected there.

Contact us as soon as possible at hello@bornunruled.com with your order number and what needs changing. We can't guarantee a change once an order has entered processing or has been dispatched.

Ask us to cancel as early as possible. If the order has already been dispatched it can't be stopped, but you may still be able to return it under our Returns & Refunds policy, and your statutory cancellation rights are unaffected.

Customers must make sure their delivery details are correct before completing an order. If you spot an error, contact us immediately. Where a parcel is returned to us because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent, where legally permitted. See the Shipping & Delivery policy.

BORN UNRULED ships worldwide, subject to courier availability and any legal or logistical restrictions affecting particular destinations.

Shipping options and estimated delivery times are shown at checkout before payment. Processing time is separate from delivery time, and delivery estimates are not guaranteed unless expressly stated. Estimates vary with destination, shipping method, courier availability, customs processing, public holidays, weather and local delivery conditions — see the Shipping & Delivery policy.

Shipping is calculated at checkout and shown before payment. Current checkout configuration: £4.95 standard shipping to the United Kingdom, £14.95 international shipping, and free shipping on orders over £100. The amount displayed at checkout is always the amount charged.

Where tracking is available, tracking details are added to your order after dispatch and shown on your order page. Tracking can take some time to become active after a label is created.

Check your tracking first — customs clearance, courier backlogs and local conditions can all add time, and a delay does not mean an order is lost. If tracking hasn't moved or something looks wrong, contact us and we'll help chase it with the courier.

Contact us if tracking indicates your parcel may be lost. We may need to open an investigation with the courier before issuing a replacement or refund. You will not be required to bear losses where responsibility legally remains with BORN UNRULED.

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country. Unless those charges are specifically shown as included at checkout, they are not included in the product or shipping price and may be payable by the recipient. We do not control these charges and cannot predict their amount. Full detail is in the Shipping & Delivery policy.

If you change your mind you may request a return within 14 days of receiving your order. To start a return you must contact us within those 14 days with your order number and the item(s) involved. Once you've notified us, the item(s) must be sent back within 14 days. See Returns & Refunds.

Items must be unworn, unwashed and in original condition with all original tags attached. You may try a garment on to check the fit, but items showing signs of wear, washing, damage, stains, odours or alteration may have their refund reduced where permitted by law.

Email hello@bornunruled.com or use the contact form with your order number and the item(s) you want to return, within 14 days of receiving your order. We'll confirm the next steps.

Refunds are handled in line with our Returns & Refunds policy and applicable consumer law. Where the law requires original delivery costs to be refunded, they will be. Tell us your order number and we'll confirm exactly what applies to your return.

For change-of-mind or sizing returns, the customer is responsible for return shipping costs unless applicable consumer law requires otherwise.

Contact us as soon as possible with your order number and photos where relevant. Your statutory consumer rights are not affected by our return policy.

Once an eligible return has been received and inspected, the refund is issued to the original payment method within the timeframe required by applicable law. We don't quote a shorter time than the law requires, and how quickly it appears also depends on your bank or card issuer.

Each product page carries its own fit and sizing information for that piece. Read the fit notes and size guide on the product page rather than assuming a size across different styles. If you're between sizes, contact us and we'll help.

Sizing details are published on the individual product page for each piece, alongside the fit and fabric information. We don't publish generic sizing we haven't measured.

Drops are produced in limited runs, so a sold-out piece may not return. Create an account and turn on drop alerts, or join the list, to be told first if a piece becomes available again.

Yes. Screens, lighting and photography can all shift how a colour appears, and fabric can take dye slightly differently between batches. Minor variation between an image and the garment is normal.

Payments are processed by Stripe Checkout. The exact payment methods offered to you are the ones enabled on our Stripe account and supported for your country and currency — they're displayed on the Stripe payment page before you confirm. We never see or store your full card details.

Yes. Card payment is handled entirely by Stripe on Stripe's own hosted checkout page over an encrypted connection. Card details are never entered on or stored by bornunruled.com; we only receive confirmation of the payment result and the order details you provide. See the Terms & Conditions for the full purchase terms.

We only use your information to run your order, your account and our customer support. Our Privacy Policy explains what we collect, why, how long we keep it and the rights you have over it.

The site runs on strictly necessary storage by default — sign-in, cart and security. Optional categories are off unless you turn them on. Read the Cookie Policy or change your choices at any time with Cookie Settings.