Shipping & Delivery

Order Processing

• Orders are normally prepared for dispatch within the processing timeframe shown at checkout or on the relevant product page.
• Processing time is separate from delivery time.
• During product launches, limited drops, holidays or periods of unusually high demand, processing may take longer. Where possible, customers will be informed of significant delays.

Worldwide Shipping

BORN UNRULED ships to customers internationally, subject to courier availability and any legal or logistical restrictions affecting particular destinations.

Shipping options, estimated delivery times and applicable shipping charges will be displayed at checkout before payment is completed.

Delivery estimates may vary depending on:

• Destination country
• Shipping method selected
• Courier availability
• Customs processing
• Public holidays
• Severe weather
• Local delivery conditions

Delivery estimates are not guaranteed unless expressly stated otherwise.

UK Orders

UK customers will be shown available shipping services and estimated delivery times at checkout.

Unless a different delivery timeframe has been agreed with the customer, BORN UNRULED will comply with applicable UK consumer law regarding delivery times.

International Orders

International delivery times vary depending on the destination and courier service selected.

Customers are responsible for providing a complete and accurate delivery address at checkout.

BORN UNRULED cannot guarantee delivery by a particular date unless that guarantee is expressly provided as part of the shipping service purchased.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless these charges are specifically shown as included at checkout, they are not included in the product or shipping price and may be payable by the recipient.

BORN UNRULED does not control charges imposed by customs authorities and cannot predict their amount.

Customers are responsible for checking any import requirements that may apply in their country before ordering.

Customs Delays

International parcels may occasionally be delayed while being processed by customs.

Customs clearance is outside BORN UNRULED's direct control. A customs delay does not automatically mean that an order is lost.

We will assist customers with reasonable courier or customs enquiries where possible.

Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Tracking information may take some time to become active after a shipping label has been created.

Customers are responsible for monitoring tracking updates and contacting us promptly if there appears to be a delivery issue.

Incorrect or Incomplete Addresses

Customers must ensure that their delivery information is correct before completing an order.

If you notice an error, contact BORN UNRULED as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Where a parcel is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent, where legally permitted.

Failed Delivery & Unclaimed Parcels

Customers are responsible for following courier instructions relating to missed deliveries, collection points or delivery attempts.

If a parcel is returned to BORN UNRULED because it was unclaimed, refused or could not be delivered, we will contact the customer regarding available options.

Original shipping costs, return-to-sender charges, customs charges or re-shipping fees may be deducted or charged where legally permitted and where the issue was not caused by BORN UNRULED or the courier.

Lost Parcels

If tracking indicates that a parcel may be lost, please contact us.

We may need to open an investigation with the courier before issuing a replacement or refund.

Customers will not be required to bear losses where responsibility legally remains with BORN UNRULED.

Damaged Parcels

If your parcel arrives visibly damaged or the products inside are damaged, contact us as soon as reasonably possible.

Please provide your order number and photographs of the packaging and affected item where possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

Refused Deliveries

Customers should not refuse a parcel as a substitute for following the official returns process unless instructed to do so by BORN UNRULED.

Refusing an international parcel may result in additional courier, customs or return charges.

Where legally permitted, such charges may be deducted from any refund if the refusal was not caused by an error on our part.

Pre-Orders & Limited Drops

Some BORN UNRULED collections may be offered as pre-orders or limited-release products.

Where a product is a pre-order, this will be clearly stated on the product page before purchase together with the expected dispatch window.

Products purchased together with a pre-order item may be shipped together once the pre-order item becomes available unless otherwise stated.

If there is a significant change to an expected pre-order dispatch timeframe, affected customers will be informed.

Delivery Risk

Responsibility for goods remains with BORN UNRULED until they are delivered to the customer or another person identified by the customer, except where applicable law provides otherwise.

Local Consumer Rights

BORN UNRULED sells internationally, and consumer laws vary between countries.

Nothing in this Shipping & Delivery Policy removes or limits any mandatory consumer rights that apply to your purchase.

Where local law provides stronger rights, those rights will take priority.